2014-2012 Quality Coordinator Imperial Tobacco NZ Ltd.
Reports: 2 direct Quality Assurance Technicians
Key Responsibilities:
Technical Consumer Response Advisor. - Advised Marketing, who owned the customer complaints service, when and how complaints were justified or not, based on knowledge of the manufacturing process.
Product Quality Rating System (PQRS). – The main database and reporting software that measures quality in the final product. I was responsible for the systems maintenance and for the communication of the Factory Quality Score to both Central Quality Management in Hamburg, the Executive Management Team in New Zealand and the factory floor staff. Led fact finding and problem solving initiatives as reactive measures to faults highlighted through this quality assurance system through to preventative actions.
Factory Operators Quality Self Check System. –Implemented a Quality control box self-check quality control system onto the factory floor. This involved tailoring the systems published by Central Quality Management into site specific and achievable systems of ‘self-checking’ routines and training the hundred or so factory staff in its use and purpose.
Incoming Materials Quality Assurance. - Communicated and established group required acceptable quality levels to material suppliers and negotiated corrective and preventative actions with them when opportunities for improvements arose. Developed the Non-Conformance system for material quality detailing when who and how much to reject and why.
Training. –Trainer of Behavioural Safety Awareness Program to 160 people over three years. I developed and trained the incoming quality staff in their roles and responsibilities during the factory’s expansion phase. I developed and trained the Material Handlers and Machine Operators in the non-conformance system for materials. I developed and trained all factory staff in the self-check quality control system and its impacts and down-stream effects.
Key Wins:
Quality score improved by 5% percent while volume increased by a factor of 4.5
Formed good business partnerships at all levels with both internal and external stakeholders.
Wider understanding of interpersonal dynamics, business practice, coaching and training.
2012-2008 Quality Services Technician Imperial Tobacco New Zealand Ltd.
Key Responsibilities:
Moisture Testing of final and semi-finished product.
Menthol Analysis of semi - finished product by gas chromatography.
Visual Inspection of final product.
Maintained Product Quality Rating Systems – Introduction of updates and new testing systems.
Corrective actions for non-compliant product.
2008-2001 Chef, Various Positions and Places
Highlights:
Working for 6 months on the Deep Sea Fishing Vessel Amatal Enterprise in the Southern Ocean. I was solely responsible for the ordering, menu design and cooking for 6 week trips for a crew of 40.
Maria Pia’s Trattoria – While training under Pia for two years we had the distinction of being the only restaurant to have gained a silver spoon outside of Italy.
Key Learnings:
Knowing my limits.
Working to the highest standard of quality under the tightest of time constraints.
Working as a team member and team building.
The logistics of ordering, preparation and cost influence on customer satisfaction.
2000-1994 Laboratory / Development Technician British American Tobacco & Imperial Tobacco.
Responsible for various industry-specific analyses and reporting no longer performed in NZ.
(TAR and Nicotine Analysis for Government compliance testing using Gas Liquid Chromatography etc).
Qualifications:
Telac Qualified Internal Auditor for both 9001 and 14001
London City and Guilds Diploma in Cookery and Culinary Arts
I have also completed certificates or attended courses in:
Change Management
Project Management
Behavioural Safety
First Aid
Gas Chromatography
Safe Handling (chemicals)
Firefighting
Emergency Evacuation and Casualty Handling
Workplace Safety Auditing